Custom packages for remote support are available. Gladly contact us if you would like to discuss a custom setup for you or your company.
What do I need to be eligible for Remote Support?
A relatively stable internet conection (LTE or Fibre)
Some sort of remote support application such as Anydesk or Teamviewer (we can assist with this as well)
A clued-up technician… well, just ask us, it’s easier and we’re pretty clued-up
What if my internet is slow?
This is not a problem as we should still be able to connect to your device. However, if any downloads are required this might not be able on certain time packages. Please enquire with us should you be uncertain.
I requested support, but now I have loadshedding?
This is not a problem at all. We will gladly rebook your session a few hours later when loadshedding is over, or the next day depending on the timeframe.
What is Remote Support?
Remote Support is virtual support that allows us to connect to your PC/Laptop without being in front of you machine to resolve the issue you are experiencing. Sometimes, we cannot resolve the issue remotely and we need to book a physical call-out session. We will however be able to advise you quite quickly after connecting to your PC.
Can I get Remote Support if I don't have internet?
Unfortunately, remote support is only available if you have internet connectivity. If you are experiencing an internet related issue, a physical call-out is probably going to be necessary, but we can try to diagnose the issue telephonically.
I booked a session but missed it?
Please try not to miss your session… but we will gladly reschedule without penalties.
The technical storage or access is strictly necessary for the legitimate purpose of enabling the use of a specific service explicitly requested by the subscriber or user, or for the sole purpose of carrying out the transmission of a communication over an electronic communications network.
The technical storage or access is necessary for the legitimate purpose of storing preferences that are not requested by the subscriber or user.
The technical storage or access that is used exclusively for statistical purposes.The technical storage or access that is used exclusively for anonymous statistical purposes. Without a subpoena, voluntary compliance on the part of your Internet Service Provider, or additional records from a third party, information stored or retrieved for this purpose alone cannot usually be used to identify you.
The technical storage or access is required to create user profiles to send advertising, or to track the user on a website or across several websites for similar marketing purposes.