IT Support
Starting at R250
remote Support
EASY 30
30 mins- 30 minutes uninterupted support
- Depending on your internet speed the job may not be completed in 30 minutes
- Payment in advance
- *Please see F.A.Q. below for additional information
SUPER 60
60 mins- 60 minutes uninterupted support
- Payment in advance
- *Please see F.A.Q. below for additional information
ALL DAYER
8 hours- 8 hours of dedicated support
- Payment in advance
- *Please see F.A.Q. below for additional information
BIG EASY
per device/pm- R550 per device per month
- No hourly billing
- Assistance within 2 hours of raising a ticket
- NO limit on number of devices that may be added
- Monthly billing
- *Please see F.A.Q. below for additional information
on-site Support
YOUR 60
Fee Per Hour- 60 minutes on-site support
- *Please note that traveling is billed at R3.50 p/km
- *Please see F.A.Q. below for additional information
SUPER 8
Full Day On-Site Support- 8 hours on-site support
- Please note that traveling is billed at R3.50 p/km
- *Please see F.A.Q. below for additional information
Which Plan is Right For You?
EASY 30
Great for small and quick supporting
Great for printer linking
Great for configuring a few quick settings
SUPER 60
All the same benefits of the EASY 30
Great for installing applications
Great for configuring and setting up more complex applications
ALL DAYER
Great for when new applications are implemented
Great for installing, configuring and installing new applications
Great for when someone needs to be trained on a appliction
BIG EASY
Great if you require continuous support
Great if your you have a ever changing business environment
Great if you need unlimited support
Better Value
Remote Support means less travel time for technicians which means less downtime for you
Connected Devices
Easy to use ticketing system which is responded to within 2 hours.
Custom Packages
Custom packages for remote support are available. Gladly contact us if you would like to discuss a custom setup for you or your company.
F.A.Q.
What do I need to be eligible for Remote Support?
- A relatively stable internet conection (LTE or Fibre)
- Some sort of remote support application such as Anydesk or Teamviewer (we can assist with this as well)
- A clued-up technician… well, just ask us, it’s easier and we’re pretty clued-up
What if my internet is slow?
This is not a problem as we should still be able to connect to your device. However, if any downloads are required this might not be able on certain time packages. Please enquire with us should you be uncertain.
I requested support, but now I have loadshedding?
This is not a problem at all. We will gladly rebook your session a few hours later when loadshedding is over, or the next day depending on the timeframe.
What is Remote Support?
Remote Support is virtual support that allows us to connect to your PC/Laptop without being in front of you machine to resolve the issue you are experiencing. Sometimes, we cannot resolve the issue remotely and we need to book a physical call-out session. We will however be able to advise you quite quickly after connecting to your PC.
Can I get Remote Support if I don't have internet?
Unfortunately, remote support is only available if you have internet connectivity. If you are experiencing an internet related issue, a physical call-out is probably going to be necessary, but we can try to diagnose the issue telephonically.
I booked a session but missed it?
Please try not to miss your session… but we will gladly reschedule without penalties.