Your IT team.
Under SLA.
Node 5 runs your IT on a proper service-level agreement - response times guaranteed in writing, a dedicated engineer who knows your setup by name, and one fixed monthly number. No call centres, no ticket roulette.
- Remote response
- < 15 min
- On-site SLA
- 4 hours
- Years running
- 7+
- Call centres
- Zero
SLA plans
Pick your response time.
Three plans, one promise: when something breaks, you know exactly how fast we move - because it's in the contract, not in the marketing.
Core
Solid cover for smaller teams
- 1-hour remote response, business hours
- Next-business-day on-site
- Patch management & proactive monitoring
- Direct WhatsApp line to your engineer
- Quarterly IT health review
Business
The plan most clients pick
- 30-minute remote response
- 4-hour on-site guarantee
- Dedicated engineer assigned to your account
- Backups & endpoint security included
- Monthly plain-English report
- Everything in Core
Priority
When downtime simply isn't an option
- 15-minute remote response
- Same-day on-site, priority dispatch
- After-hours emergency line
- Dedicated engineer plus named standby
- Microsoft 365 administration included
- Everything in Business
Every plan: no call centres, month-to-month after the first three months, cancel with 30 days' notice. Prices are a starting point - your final quote depends on your setup, and you'll have it in writing before we touch a thing.
Getting started
From first call to covered, in a week.
Free 15-minute audit
We map what you're running - machines, network, cloud, backups - and tell you honestly what's fine and what's a risk. No obligation, no hard sell.
A fixed proposal, in writing
You get one document: the plan, the response times we're committing to, and the monthly number. No 'it depends' invoices, ever.
Onboarded within a week
We document your environment, set up monitoring and backups, and introduce you to your dedicated engineer. From then on, IT is our problem.
Beyond the SLA
Everything else, under the same roof.
Your SLA covers the day-to-day. When you need more, you deal with the same team that already knows your setup - not a new vendor.
Node 5 Nexus · client portalHosting and domains, self-service.
Nexus is Node 5's own client portal - order and manage hosting, domains and billing without waiting on a call. Same team, same account, one login.
- Register, renew and manage domains yourself
- Web & email hosting on one dashboard
- Invoices, quotes and order history on demand
- One Node 5 login - no separate hosting account
Preview - the actual portal opens at nexus.node5.co.za
Why Node 5
The IT partner your business can hold to account.
Big firms outsource you to a faceless ticket queue. Lone freelancers vanish for two days. We sit in between - local, contactable, and contractually on the hook.
Get a free 15-minute audit
Response times in writing
Your SLA states exactly how fast we respond, remote and on-site. It's a contract, not a slogan - and we report against it every month.
A dedicated engineer, not a queue
You get a named engineer who knows your servers, your printers and your people. No call centres, no explaining your setup from scratch every time.
Plain English, not jargon
We explain what broke, what we did, and what it cost - in language you can repeat to your boss without Googling.
Local, with skin in the game
Springs-based, family-run, here for the long game. Most of our clients have been with us five years or more.
Authorised partners & brands we trust
The numbers behind the promise
- 7+
- Years running East Rand IT
- < 15 min
- Fastest remote response tier
- 5+ yrs
- Typical client relationship
- 0
- Call centres, ever
Get in touch
Let's talk SLAs.
Start with the free audit, or just ask a question. Pick whichever channel is quickest - we answer all of them, even the email one.
